Frequently Asked Questions
You've got questions and we (hopefully) have the answers!
If you have any queries that aren't answered below please drop us a line on hello@instrumenthire.co.nz
How does payment work?
Payments are simple and hassle-free! Your chosen credit card will be automatically charged online every 4 or 40 weeks depending on the hire term you select, making it quick and easy to stay on top of things.
How and how soon will I get the instrument?
Home Courier: For no additional cost, we have the guitar couriered straight to your home.
We’ll do our absolute best to get the guitar to you or your child within 5 days.
What if it’s the wrong size instrument?
No problem if the guitar isn’t the right size! Simply send us a message (hello@instrumenthire.co.nz), and we’ll arrange a swap for a more suitable option. If we don’t have an alternative available, we’ll happily take the guitar back and provide a refund. That said, our range of instruments is designed to fit the needs of most children!
How long can I hire an instrument for?
You can hire the guitar for as long as you need, with just a 8 week minimum rental period. It’s flexible and hassle-free.
How do I cancel my rental?
Login and cancel your subscription in your account, or just let us know via email (hello@instrumenthire.co.nz) that you would like to end your hire agreement and we can arrange to get the guitar back from you.
How can I return the instrument for a service?
Need your hired guitar serviced? Just email us at hello@instrumenthire.co.nz, and we’ll arrange a day and time to get it sorted. Don’t forget - you’re entitled to a free guitar service every 6 months!
What happens if my child damages the guitar?
We understand that instruments can get damaged. If this happens, just let us know as soon as possible. We take this on a case by case basis and will always resolve it in a way that is fair for both parties. We aren't robots and are always happy to have a conversation should something bad happen to a guitar rental.
